Improve the service with fairness and trustworthy

[Weddev S]

Many years loyalty with AA and they don't care. Stranded at the airports several times because they over sold and lied that there were no other flights out... i was booked early. However, I was found out later their were several flights available. Recently, experience that they kick me out of the selected seat have confirmed, to the back of rear airplane. This is what they said they care about the elite members. Call AA is not able to resolved it. I hope they need to improve their service and care about their elite members, by be fair and trustworthy.

1 out of 5 stars