NAB Bank Exposed and Reviewed

[Jack I]

NAB (National Australia Bank) is a major bank

NAB Exposed Score: 2 out of 10

Our experience with NAB:

• Be very cautious around KYC and NAB – the bank will run you around in circles and waste a lot of your time

• Poorly narrated IVR (telephone voice) system and will transfer you from department to department and cause you great frustration and irritation

• Poor customer service with limited trading hours

• Understaffed and indifferent business bankers

• Very few branches and many without tellers so cannot be used for actual banking

• Wait times at branches is often more than 15 minutes

• Under-trained staff who mainly work from home and transfer you from department to department

• NAB online banking interface and usability is unprofessional with very limited filters and often hangs or is very slow

• NAB Connect and NAB Transact poorly laid out, difficult to use and highly limited

• Very low interest payments on savings and term deposits

• Excessively difficult to obtain a home or business loan because of NAB’s onerous requirements

• Extremely high merchant fees and costs

Recommendation: Do not use NAB for banking in Australia because you will be charged excessively and be treated very poorly for having done so

Please use this forum to expose anything you have experienced when dealing with the NAB.

Website: https://nab.com.au