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Terrible service. Our transfer flight was delayed for over 8 hours and then cancelled since we missed our connecting flight (plane took two hours longer to land). We had to find a hotel ourselves because there were too many cancelled flights and customers needing a place to stay (several hotels which did not even accept foreign passports). We decided to cancel the transfer flight and take the train instead but then we were told (not by a staff but by another client in the queue) that our return ticket will be automatically cancelled too so we had to rebook the whole return flight and pay. Our luggage was also misplaced on the way home which carried many souvenirs and gifts. Many (not all) staff will not really listen to your questions and just point to the nearest desk, which after queuing for a long time will point you to another desk. Wasted countless hours in pointless queues.

1 out of 5 stars