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I booked a flight through american airlines and I went to cancel my flight and went to get my money back but they instead insisted intake the credit. When I went to use the credit they told me I could not use my credit of $211.80 because my ticket "expired" they never mentioned an expiration date when they told me about using the credit on the phone and then said there is nothing they can do for me and I basically just lost my money. They never sent any emails about a due date or anything expiring and refuse to refund me or allow me to use the credit to book a flight. I will never fly with them again.

1 out of 5 stars