Unsatisfactory finishing with poor service and aftercare
Posted: Sat Feb 25, 2023 1:39 am
My partner and his family have purchased a number of off the plan properties from Mirvac with no issue. My Partner and I then decided to purchase a unit at St. Leonards off the plan, getting excited on the new place and expecting an exceptional finish just like what they advertise they are proud of, quoting from their website "Quality and Care in every detail". Turned out this is the most disappointing experience to date. 2 weeks before settlement, we went it for a pre-inspection and there were so many things that were still to be fixed including an unfinished storage room and chips, paints splatters, marks around the house. We were promised that this will all be rectified by the time we settle. To our surprise, only around 10% of the issue was rectified and our storage room was filled with construction junks, not painted, no flooring. Chips around door frames are still there, no timeline on when this will be fixed. Stickers on the window was poorly applied and had to be called out twice to be done properly.
Our settlement rep has been nothing but patient with our complaints and we understand that he has limited authority over situation like this. However, this whole experience has us feeling appalled with the way that Mirvac has done this building and treated their customer. 3 weeks after settlement and storage room is still the same. On top of that, we got a defective cage door for storage that also hasn't been rectified, big gaps between front door and floor causing loud wind noise, swipe tags that are still lagging or not working sometimes. How would you expect people to move in when it is clearly incomplete even nearly one month after settling? There seems to be no urgency to fix the issues since we have settled. Overall experience has been nothing but disappointing on this purchase.
Our settlement rep has been nothing but patient with our complaints and we understand that he has limited authority over situation like this. However, this whole experience has us feeling appalled with the way that Mirvac has done this building and treated their customer. 3 weeks after settlement and storage room is still the same. On top of that, we got a defective cage door for storage that also hasn't been rectified, big gaps between front door and floor causing loud wind noise, swipe tags that are still lagging or not working sometimes. How would you expect people to move in when it is clearly incomplete even nearly one month after settling? There seems to be no urgency to fix the issues since we have settled. Overall experience has been nothing but disappointing on this purchase.
1 out of 5 stars