Fair quality but poor customer service
Posted: Sat Feb 25, 2023 1:46 am
I just moved in an apartment by Mirvac in October 2013. I bought it off-the-plan in 2012 because of the BIG name Mirvac. In term of quality, it's just ok: it included all basic items according to the contract but they are not in perfect condition.
- The dishwashing machine had been turned on before the settlement. I won't say it had been used, but I found water inside the dishwashing machine and the operation manual was wet.
- Socket outlet with running thread screw. The socket outlet moved out a bit (few centimetre I think) when I tried to unplugged the power cord.
- Some scratches on the lighting switches
- The air conditioner was not working, in fact, it was running all the time even the control panel was in "OFF" position. I thought it was natural ventilation not until the Mirvac maintenance team came and check it out for me. It already wasted me a lot of electricity.
I accepted most of the imperfection but for the reported critical defects, they took a very long time to get them fixed. The customer service from Mirvac was not eager to deal with the defects and just asked me to contact their sub-contractors. I don't have the contact of their sub-contractors. Even if I have, I wondered why should I contact their sub-contractors as the defects were found within the three months investigation period. If I have the sub-contractor's contact, I don't mind to contact them but Mirvac is the developer, the builder.
Bad after-sale service. Poor Customer Service. Not recommend this Developer to any of my friends.
- The dishwashing machine had been turned on before the settlement. I won't say it had been used, but I found water inside the dishwashing machine and the operation manual was wet.
- Socket outlet with running thread screw. The socket outlet moved out a bit (few centimetre I think) when I tried to unplugged the power cord.
- Some scratches on the lighting switches
- The air conditioner was not working, in fact, it was running all the time even the control panel was in "OFF" position. I thought it was natural ventilation not until the Mirvac maintenance team came and check it out for me. It already wasted me a lot of electricity.
I accepted most of the imperfection but for the reported critical defects, they took a very long time to get them fixed. The customer service from Mirvac was not eager to deal with the defects and just asked me to contact their sub-contractors. I don't have the contact of their sub-contractors. Even if I have, I wondered why should I contact their sub-contractors as the defects were found within the three months investigation period. If I have the sub-contractor's contact, I don't mind to contact them but Mirvac is the developer, the builder.
Bad after-sale service. Poor Customer Service. Not recommend this Developer to any of my friends.
1 out of 5 stars