bad service and no compensation at all!

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Ffion R
Posts: 1
Joined: Fri Jan 20, 2023 12:48 am

Unfortunately my bag didn’t make the flight and It returned to me a week later. It was a big inconvenience and I am still waiting for a refund for clothes I had to buy and haven’t been offered any compensation due to this. The phone to the uk office doesn't work and many people in the eu offices have not been of any help on the phone!
1 out of 5 stars
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