Cancellation and delayed refund
Posted: Fri Jan 20, 2023 12:57 am
They emailed us to notify the cancelation of our flights and to inform us that we could contact them for help on alternatives.
It is almost impossible to get a hold of them from New Zealand, their phone numbers are from overseas and when it gets picked up, the call drops.
Finally got a hold of someone here in Auckland that told us to apply for the refund online and that there was no alternatives or anything.
We applied for the refund which confirmed saying that it would take up to 6 days to be completed. It has been over 2 weeks and still n refund, no replies, no answered phone calls, nothing.
We had to buy new flight tickets from a different air company that due to the short notice, came out a lot more expensive and still have not received that refund "which put us in financial complications".
It is almost impossible to get a hold of them from New Zealand, their phone numbers are from overseas and when it gets picked up, the call drops.
Finally got a hold of someone here in Auckland that told us to apply for the refund online and that there was no alternatives or anything.
We applied for the refund which confirmed saying that it would take up to 6 days to be completed. It has been over 2 weeks and still n refund, no replies, no answered phone calls, nothing.
We had to buy new flight tickets from a different air company that due to the short notice, came out a lot more expensive and still have not received that refund "which put us in financial complications".
1 out of 5 stars