They were sending me to the wrong city

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Susanna B
Posts: 1
Joined: Sun Jan 22, 2023 11:53 pm

They were sending me to the wrong city. It was completely their mistake. However, since I didn't realize until my layover, they would do nothing to fix it. Tried to charge me $1000 for new tickets to fix their mistake. They said I should've caught their mistake and since I didn't, (at 5am), it was my fault. I will never fly American again. Also, no decent inflight services. Basically, they are always a disappointment. This time they outdid themselves with their extreme levels of incompetence, apathy, and uselessness.
1 out of 5 stars
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