Disappointing as they used to have good Cust. Support

Moderator: founder

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Ty Y
Posts: 1
Joined: Mon Jan 16, 2023 12:46 am

One additional star for how good their customer support was pre COVID. Now, I have called multiple times for a simple phone number update - which has rendered it impossible to use my account - and the call either hangs up after 30-40 minutes, or another occasion, the operator told me she couldn't hear me. I genuinely don't believe her and think it's them cutting corners due to lack of resource. Poor enough experience that I'll close my account.
2 out of 5 stars
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