Appalling Customer Service!

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Mike
Posts: 1
Joined: Mon Jan 16, 2023 1:10 am

I am absolutely appalled at the customer service and the way I was treated by ING. I was travelling through South America in which I had notified them about and my card was blocked when trying to purchase flights home. I then went to use my ING app and online banking to find that those were both blocked as well. When speaking to customer service they left me high and dry with no way to access my money which left me stuck in South America with no concern or remorse. I have been an ING customer for many years but this made me sick to my stomach and I would definitely recommend avoiding this bank. There are much better, friendlier banks out there now that offer just as competitive rates.
1 out of stars
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