Incompetent customer service unable to

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Lance
Posts: 1
Joined: Sat Feb 11, 2023 5:45 am

Incompetent customer service unable to resolve and re-book a missed flight. Emails supposedly sent from Kenya Airways server not received on Gmail or iCloud servers despite repeated attempts. Constant dropped calls, adding up to hours on hold, repetitive explanation of issue to multiple agents, hours of international calls with no resolution. Extremely incompetent and frustrating customer service from Kenya Airways
1 out of 5 stars
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