Non-existent customer service

[Stefanie B]

I don’t like leaving negative reviews about companies, especially at the moment as I know everyone is under a lot of extra pressure due to the current financial situation. However, my experience with Alinta energy has been nothing short of horrendous. Joined 12 months ago, received my first bill late and was incorrect. Finally got this sorted. Then did not receive another bill, at all, for the following 8 months. Called multiple times, couldn’t get through, sent emails/ written enquiries and kept getting generic replies of your bill is delayed. Only after I involved the state ombudsman did I finally receive a total amount owing on the website but unable to see the actual breakdown of the bill. I then receive a welcome to Alinta energy and here are your new energy rates. Every piece of communication has been a generic template. I now owe almost 3 bills worth of energetic at once. There has been no explanation for the complete lack of service, no apology, no communication what so ever. With such an appalling experience the only positive I can say is that it shouldn’t be hard for them to improve as anything would be better than the service they currently provide.

1 out of 5 stars