Suzuki Swift

[Inna.S]

I bought a brand new Suzuki Swift in 2016. At my most recent 2 year service at the Suzuki Chullora NSW dealership, the mechanic did not tighten the sump engine plug properly, all my oil leaked out and the engine completely seized. I now need a full engine replacement. The dealership admitted full responsivity admitting that a "step in our process was not followed correctly". I was first told a new engine would be provided. Before then being told I am only being offered a 2014 engine from a car that was written off due to damage from a collision. I responded to Suzuki Chullora management that this is not good enough as I bought a brand new car with a brand new 2016 engine that was never in an accident and has not had any mechanical issues which is now suggested to be replaced with an engine that potentially has issues (all to save the dealership some money for what is their own error). When I called Suzuki Australia about this they told me they could not do anything for me and would not help me with this. Suzuki Chullora is refusing to negotiate and will not budge from this offer. I really don't think this is how a company should treat a customer when it was entirely their dealership error. Seriously consider this story if considering buying a car or getting it serviced at Suzuki dealership...especially the one in Chullora NSW...

1 out of 5 stars