The person I initially spoke to about my complaint referred me to another person in the Ombudsman's office.
At first I thought the first person was handling my complaint well until she referred me to another person. Then I felt like I was being fobbed off and I was very disappointed.
Then the second person handled my complaint in an extremely poor and unprofessional manner.
I'm extremely disappointed with my experience of making a complaint to the Ombudsman's office. I think it is an absolutely terrible service.
1 out of 5 stars