Flight changed, delayed, changed again, and downgrade cabin class without approval

[Marshall]

Flight changed, delayed, changed again, and down grade my cabin class (business to exonomy). The customer service have no hard filling, no say sorry, rude, and just put the new tickets on the table.
Until today, I did not receive my money back.
Better close and stop first the operation until Virgin can proof to do better.

1 out of 5 stars